Refund Policy

Last updated: 22 July 2026

PerkPoint does not sell products or charge fees for its core cashback service, so this Refund Policy focuses on how cashback amounts, reversals, and withdrawals are handled.

1. Cashback is not a purchase

Because joining PerkPoint and earning cashback does not involve paying us for a product or service, there is no "refund" in the traditional sense for cashback itself. This policy explains how cashback amounts can be adjusted, reversed, or corrected.

2. When cashback may be reversed

The underlying purchase is cancelled, returned, or refunded by the merchant.
The transaction is found to be fraudulent, duplicated, or made using a payment instrument that does not belong to you.
The partner merchant or offer network determines the transaction did not meet the offer's eligibility criteria.
The cashback was credited due to a technical error.

3. Withdrawal requests

Only confirmed cashback (not pending/provisional cashback) can be withdrawn.
Withdrawals can be requested once your confirmed balance meets the minimum threshold shown on your account dashboard.
Approved withdrawals are transferred to your linked bank account, typically within a few business days, though timing may vary depending on your bank.

4. Incorrect bank details

You are responsible for ensuring the bank account details linked to your PerkPoint account are accurate. We are not liable for funds sent to an incorrect account due to inaccurate details provided by you, though we will make reasonable efforts to assist in resolving such issues.

5. Disputed transactions

If you believe a cashback amount is incorrect or missing, contact us within 60 days of the transaction date with your order details, and we will investigate with the relevant partner merchant.

6. Fees

PerkPoint does not currently charge a fee to withdraw cashback. If this changes in the future, any applicable fee will be clearly disclosed before you confirm a withdrawal.

7. Contact

For questions about a specific cashback amount or withdrawal, please reach out through our Contact Us page.